Faqs
Do your cables meet international standards?
Yes. All our products comply with major international standards including IEC, CE, RoHS, ISO 9001, and relevant local certifications (e.g., UL/CSA for North America, BS for the UK). We provide test reports and certification documents for all orders.
Can you customize cables to our specifications?
Absolutely. We offer full customization for conductor material (copper/aluminum), insulation/jacket materials, colors, lengths, connectors, and branding (custom printing, packaging). Share your detailed drawings or requirements, and we’ll provide a tailored solution.
What is the minimum order quantity (MOQ)?
MOQ varies by product type. Standard cables have low MOQs (starting from 100 meters), while custom projects and bulk orders have flexible terms. Contact us with your requirements, and we’ll provide a clear quote with MOQ details.
How long is your production lead time?
Standard orders typically take 7-15 working days. Custom or large-scale project orders take 15-30 working days, depending on complexity and quantity. We’ll confirm the exact lead time in your quotation.
What payment terms do you accept?
We accept T/T (Telegraphic Transfer, 30% deposit + 70% balance before shipment), L/C (Letter of Credit), and Alibaba Trade Assurance for new clients. We can also discuss flexible terms for long-term partners.
Do you handle export shipping and logistics?
Yes. We provide full export logistics support, including FOB, CIF, DAP, and door-to-door delivery to most countries. We work with reliable freight forwarders to ensure safe and on-time delivery.
What is your order process from inquiry to delivery?
1. Inquiry & Quotation → 2. Sample Approval (if needed) → 3. Order Confirmation & Deposit → 4. Production & Quality Control → 5. Pre-shipment Inspection → 6. Balance Payment → 7. Shipment & Documentation → 8. After-sales Support.
Can you handle large project orders?
Yes. With 15+ years of manufacturing experience and an annual production capacity of over 10,000 tons, we regularly fulfill large-scale orders for construction, energy, and industrial projects worldwide. We assign dedicated project managers to ensure smooth execution.
How do you ensure product quality?
We have a strict 3-step QC process: 1. Raw material inspection before production; 2. In-line testing during manufacturing; 3. Final pre-shipment testing (including electrical, mechanical, and aging tests). All orders come with detailed test reports.
